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Refund policy

Last updated: 02/03/2026

Thank you for shopping with The Padel Plug. Please read this policy carefully before making a purchase, as it explains how returns and refunds are handled on our digital products.

1. Digital Products — No Returns or Refunds

All products sold on thepadelplug.store are digital products, delivered electronically. Because of the nature of digital goods, we do not offer returns, exchanges, or refunds once an order has been completed and access or delivery has been provided.

By completing your purchase, you acknowledge that:

  • You are buying a digital product, not a physical item.
  • You consent to immediate delivery/access upon purchase.
  • Once delivered, the product cannot be "returned" in the way a physical item can, and therefore is not eligible for a refund.

2. Exceptions

While all sales are final, we want you to have a fair experience. We will review requests on a case-by-case basis in the following situations:

  • Non-delivery — you completed payment but did not receive access to the product.
  • Faulty access — a genuine technical error on our end prevented you from accessing what you purchased.
  • Duplicate order — you were accidentally charged twice for the same order.

If any of the above applies to you, please contact us within 5 days of your purchase date at Promptvaulttt@gmail.com, including your order number and a description of the issue. We'll investigate and, where appropriate, provide access, a correction, or a refund at our discretion.

3. What We Cannot Refund

We are unable to offer a refund simply because:

  • You changed your mind after purchase.
  • You no longer need or want the product.
  • You did not read the product description fully before buying.

4. How to Contact Us

If you believe you have a valid case under Section 2, please reach out to:

Email: Promptvaulttt@gmail.com
Website: thepadelplug.store

Please include your order number and as much detail as possible so we can look into it quickly.

5. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and continued use of our website or purchase of our products after changes are posted constitutes acceptance of the updated policy.

By purchasing from The Padel Plug, you confirm you have read and understood this Return & Refund Policy.